Q&A
Jun 07, 2025
by 1982store
What should I do if my package tracking information hasn’t updated?
It’s not uncommon for tracking updates to pause for 10 days—especially during peak seasons or with economy shipping methods, which may take 20 to 60 days for delivery.
Rest assured, if your package is confirmed lost, we will provide a full refund.
Our loss rate is extremely low—close to 0.1% (one in a thousand).
Where do you ship packages from?
We ship globally from China.
We ship globally from China.
How to track my items?
You can always check the tracking # of your orders in “My Orders”-“View Order Details”.
You can always check the tracking # of your orders in “My Orders”-“View Order Details”.
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We will upload the tracking right after we got it from the shipping company, it will take about 3 days normally.
What’s the difference between different shipping methods?
In most cases, we will use fast and stable commercial shipping methods to ship packages
In most cases, we will use fast and stable commercial shipping methods to ship packages
*For packages under 2kg, we will use "Economic Shipping” or “Standard Shipping".
The difference between these two shipping methods is delivery time. Both of them are stable, but "Standard Shipping" is relatively faster than the other one. On average, "Economic Shipping" will take around 12–25 days to deliver, and "Standard Shipping" will take around 8–12 days in most cases.
*For packages over 2kg we will use "Economic Large Package Shipping", As the name suggested, this shipping method is relatively cheap. The delivery time may vary depends on the country. You can also select “Express Shipping” to upgrade the shipping method. It will cost more, but worth every penny, and we highly recommend you to use this shipping method.
Why I didn’t get a shipping notification?
We send emails to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash:
ser1982store@gmail.com
We send emails to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash:
ser1982store@gmail.com
Our customer service is available 24/7 (7 days a week, 24 hours a day).
Will you ship all my items together, or in multiple packages?
If you purchase multiple items in one order, we typically ship them separately. This approach reduces customs duties and minimizes damage risks during transit.
If you purchase multiple items in one order, we typically ship them separately. This approach reduces customs duties and minimizes damage risks during transit.
What should I do if the tracking shows the package has been returned or something weird.
Contact us if you find your package has been returned or any weird thing happens. We will deal with it soon.
You can also contact your local post office once it’s in your country for more info.
Contact us if you find your package has been returned or any weird thing happens. We will deal with it soon.
You can also contact your local post office once it’s in your country for more info.
How do you handle customs duties?
For US buyers: Duties are negotiated based on the tax rate at the time of shipment, or via low-value tax-exempt channels.
For EU buyers: Duties for packages under 2 kg are included in the shipping fee.
For other countries (e.g., Canada, Peru, UK): Each package is typically declared at a value of $15–$50 to minimize customs duty risks.
For US buyers: Duties are negotiated based on the tax rate at the time of shipment, or via low-value tax-exempt channels.
For EU buyers: Duties for packages under 2 kg are included in the shipping fee.
For other countries (e.g., Canada, Peru, UK): Each package is typically declared at a value of $15–$50 to minimize customs duty risks.
If your tracking number starts with CY, please read the instructions below carefully:
Customs authorities may randomly inspect parcels and may charge additional taxes or fees in accordance with their regulations. We kindly request that our customers be aware of this potential additional cost when placing orders for larger items.
Contact us first if the shipping company asked you to pay tax, we may help you out there.
Customs authorities may randomly inspect parcels and may charge additional taxes or fees in accordance with their regulations. We kindly request that our customers be aware of this potential additional cost when placing orders for larger items.
Contact us first if the shipping company asked you to pay tax, we may help you out there.